🌿 Cancellation & Return Policy

Last Updated: November 2025
Welcome to GreenHome by Anndigitara — your trusted destination for sustainable and eco-friendly products.
We value your trust and want your experience with us to be smooth and transparent.
Please read our Cancellation & Return Policy carefully.

🔹 Order Cancellation Policy

✅ Before Dispatch

Orders can be cancelled within 24 hours of placing them or before dispatch, whichever is earlier.
To cancel your order, please email us at info@greens.anndigitara.com with your order ID and reason for cancellation.
If your payment has already been made, a full refund will be processed to your original payment method within 5–7 business days.

🚫 After Dispatch

Once an order has been shipped or is out for delivery, it cannot be cancelled.
You can, however, raise a return request once the order is delivered (see return policy below).

❗ Company-Initiated Cancellations

GreenHome reserves the right to cancel an order in the following situations:

Product out of stock or discontinued.
Payment not received / verification failed.
Incorrect or incomplete shipping details.

In such cases, we’ll notify you immediately and issue a full refund.

🔹 Return & Refund Policy

We aim to deliver products you love.
If you’re not satisfied, you can request a return within 7 days of delivery.

✅ Eligibility for Returns

To qualify for a return:

The item must be unused, undamaged, and in its original packaging.
You must provide proof of purchase (order number/invoice).
Return request must be raised within 3 days of delivery.
Return approval is required before sending the product back.

📩 To initiate a return:
Email us at info@greens.anndigitara.com or use our Contact Page.

🚚 Return Process

Contact support and mention your order number, product name, and reason for return.
Our team will review and approve your request (within 2 business days).
Ship the product to the provided address using a trackable courier.
Once received and inspected, your refund will be processed.

💰 Refunds

Approved refunds are credited to your original payment method within 5–7 business days after inspection.
Shipping charges are non-refundable, unless the item was defective or wrongly delivered.
Partial refunds may be issued for used or damaged items.

🔁 Exchanges

Exchanges are available only for defective, damaged, or incorrect items.
Please report such issues within 48 hours of delivery with supporting photos.

🚫 Non-Returnable Items

For safety and hygiene reasons, these items are not eligible for return:

Live plants and perishable items.
Opened soil, compost, or fertilizer packs.
Customized or personalized items.
Gift cards and digital downloads.

💬 Contact Us

If you have any questions about cancellations or returns, feel free to reach out:
📧 info@greens.anndigitara.com
🌐 Contact Page

We’re always happy to help!

⚖️ Note

GreenHome reserves the right to modify this policy at any time.
Changes will be updated here with the “Last Updated” date.

✅ Quick Summary

Orders can be cancelled within 24 hours or before shipping.
Returns accepted within 3 days of delivery for unused items.
Refunds processed within 5–7 business days after inspection.
Non-returnable: live plants, opened packs, custom items.
Contact: info@greens.anndigitara.com