🌿 Grievance Redressal Policy

Last Updated: November 2025

At GreenHome by Anndigitara, we deeply value our customers and are committed to providing you with a fair, transparent, and responsive experience.
We understand that sometimes issues or misunderstandings may arise — and we’re here to resolve them quickly and effectively.

🔹 Purpose

This Grievance Redressal Policy outlines the process for raising, tracking, and resolving complaints or concerns related to:

Orders, returns, or refunds
Product quality or delivery issues
Payments or billing discrepancies
Website content, transactions, or privacy-related queries

Our goal is to ensure that every concern is handled fairly, respectfully, and within a reasonable timeframe.

🔹 How to Raise a Grievance

If you have any grievance, complaint, or concern, you can reach out to our Grievance Officer through email.
Please share the following details to help us resolve your issue quickly:

Your full name
Order number (if applicable)
Contact details (email and phone number)
A clear description of the issue

📩 Email: info@greens.anndigitara.com
🌐 Contact Form: https://greens.anndigitara.com/contact/

🔹 Grievance Officer Details

Name: Grievance Officer – GreenHome
Email: info@greens.anndigitara.com
Contact Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Response Time: Within 2 business days
Resolution Time: Within 7–10 business days of receiving the complaint

🔹 Resolution Process

Once a grievance is received, our team acknowledges your email within 2 working days.
Your concern is reviewed by the Grievance Officer and assigned to the appropriate department.
You’ll receive regular updates on the status of your complaint.
A final resolution will be provided within 7–10 working days of acknowledgment.
If additional time is required, you’ll be informed with reasons and an estimated completion date.

🔹 Escalation

If your grievance is not resolved within the stated timeframe or if you are unsatisfied with the response, you can escalate it by replying to the same email thread and marking it as “URGENT – ESCALATION” in the subject line.
Your issue will be reviewed directly by the senior management for prompt action.

🔹 Our Commitment

At GreenHome, we believe in continuous improvement and accountability.
Every grievance helps us refine our systems, improve our customer service, and strengthen your trust in our brand.
Your satisfaction is our priority, and we strive to respond with empathy, transparency, and fairness.

📞 Contact Us

For all customer concerns, please reach us at:
📧 info@greens.anndigitara.com
🌐 https://greens.anndigitara.com/contact/

⚖️ Disclaimer

This Grievance Redressal Policy is governed by Indian law and complies with applicable consumer protection and e-commerce regulations.
GreenHome reserves the right to update or amend this policy at any time. Any changes will be posted on this page with the updated date.